Privacy Policy

Effective Date: January 1, 2025

1. Introduction

Welcome to Performance Chiropractic. We are committed to protecting your privacy and ensuring the security of your personal and health-related information. This Privacy Policy explains how we collect, use, and protect your information, including compliance with the Health Insurance Portability and Accountability Act (HIPAA) and major U.S. cell phone carrier regulations regarding SMS communications.

By using our services, including SMS messaging, you consent to the collection, use, and disclosure of your information as described in this policy.

2. Information We Collect

We may collect the following types of information when you use our services:

  • Personal Information: Name, phone number, email address, and mailing address.
  • Health Information: Health history, treatment details, and other relevant medical data.
  • SMS & Communication Data: Messages sent to and from our office, including appointment reminders, treatment updates, and promotional offers.

3. How We Use Your Information

We use your information to:
✔ Provide Chiropractic Care: Schedule appointments, send reminders, and follow up on treatments.
✔ Communicate via SMS: Send appointment reminders, health updates, and promotional offers (with your consent).
✔ Improve Our Services: Analyze feedback to enhance patient experience.
✔ Ensure Compliance: Adhere to HIPAA, TCPA, and CTIA regulations.

💡 Message Frequency: SMS messages will be sent based on your communication preferences. Message and data rates may apply.

4. SMS Opt-In & Opt-Out Policy

✅ Opt-In: By providing your phone number, you consent to receive SMS messages from Performance Chiropracticfor appointment reminders, health updates, and promotional content. Consent is not required for treatment.

📵 Opt-Out: You can opt out of SMS messages at any time using either of the following methods:

  1. Reply “STOP” to any SMS message to unsubscribe immediately. You will receive a confirmation of your unsubscription.
  2. Update Your Preferences in your Patient Account Portal by navigating to the “Communication Preferences” section and disabling SMS notifications.

📌 Help & Support: Reply HELP for assistance or contact us at contact@nkychiropractor.com.

5. How We Protect Your Information

We implement strict security measures to protect your Personal Health Information (PHI) under HIPAA guidelines, including:
🔒 Encryption & Secure Storage of patient data.
🔒 Access Controls to limit unauthorized access.
🔒 Secure SMS Messaging using HIPAA-compliant systems when discussing treatment-related matters.

6. Sharing Your Information

We do not sell or share your information with third parties for marketing. We may share your data only in the following cases:

  • With Your Consent: If you authorize information sharing for referrals or third-party health services.
  • Legal Compliance: If required by law or to protect against fraud or security risks.

7. Your Rights & Choices

Under HIPAA, you have the right to:
📝 Access & Request Your Records at any time.
✍ Correct Your Information if inaccurate.
🚫 Limit Communications or opt out of SMS at any time using the methods in Section 4.
🗑 Request Data Deletion (subject to legal and medical record retention requirements).

8. Changes to This Privacy Policy

We may update this policy periodically. Any changes will be posted on our website with an updated effective date.

9. Contact Us

If you have any questions about this Privacy Policy or your rights, please contact us:

📍 Performance Chiropractic
📧 Email: contact@nkychiropractor.com

📞 Phone: 859-360-0664
🏢 Address: 419 Licking Pike Ste B, Wilder, KY, 41071

Terms and Conditions

Effective Date: January 1, 2025

1. Acceptance of Terms

By accessing and using the services provided by Performance Chiropractic (“we,” “us,” “our”), including scheduling appointments, receiving chiropractic care, and opting into SMS communications, you agree to comply with these Terms and Conditions.

If you do not agree to these terms, you should refrain from using our services.

2. Services Provided

Performance Chiropractic offers chiropractic care, wellness consultations, and patient communication services, including SMS messaging for:

  • Appointment confirmations and reminders
  • Health updates and treatment notifications
  • Promotional and educational content (with consent)

Our services comply with HIPAA, TCPA, and CTIA regulations to ensure patient privacy and secure communication.

3. SMS Communications Policy

3.1 Opt-In Consent

By providing your phone number, you explicitly consent to receive SMS messages from Performance Chiropracticrelated to your treatment, appointment reminders, and optional promotional content. Consent is not required for treatment.

3.2 Opt-Out Options

You may opt out of receiving SMS messages at any time using one of the following methods:

  1. Reply “STOP” to any SMS message to unsubscribe immediately. You will receive a confirmation message verifying your request.
  2. Update your preferences in your Patient Account Portal by navigating to “Communication Preferences” and disabling SMS notifications.

3.3 Message Frequency & Fees

  • The number of messages sent varies based on your interactions and preferences.
  • Message and data rates may apply based on your mobile carrier’s plan.
  • We are not responsible for SMS delivery failures due to carrier issues.

3.4 Support & Assistance

  • Reply HELP for support with SMS communications.
  • Contact us at contact@nkychiropractor.com for additional assistance.

4. Privacy & Data Protection

We take your privacy seriously and comply with HIPAA regulations to protect your Personal Health Information (PHI).

  • Your data is securely stored and only used for healthcare-related purposes.
  • We do not sell or share your information with third parties for marketing.
  • Please review our privacy policy above for details on how we handle your information.

5. Appointment Policies

  • Patients must provide at least 24 hours’ notice for appointment cancellations.
  • Missed appointments or late cancellations may incur a fee as per our office policy.
  • We reserve the right to modify appointment times and availability.

6. Limitations of Liability

Performance Chiropractic strives to provide high-quality care; however, we are not responsible for:

  • Any delays or interruptions in communication services.
  • Unauthorized access to patient accounts due to user negligence.
  • Any health outcomes related to non-compliance with treatment recommendations.

7. Patient Responsibilities

By using our services, you agree to:
✅ Provide accurate and up-to-date contact and medical information.
✅ Follow prescribed treatments and guidelines provided by our healthcare professionals.
✅ Notify us promptly if you experience issues with SMS communications.

8. Updates to These Terms

We may update these Terms and Conditions at any time. Updates will be posted on our website with a revised effective date. Continued use of our services constitutes acceptance of any changes.

9. Contact Information

If you have any questions regarding these Terms and Conditions, please contact us:

📍 Performance Chiropractic
📧 Email: contact@nkychiropractor.com
📞 Phone: 859-360-0664
🏢 Address: 419 Licking Pike Ste B, Wilder, KY, 41071